Report Frequently Asked Questions

Before running any report, be sure to review the following documents:


How do I run a report on one month? 

When running your report, select a "Start Date" and and "End Date" for the month you'd like to report on.


Where do I find a simple report for number of people served at a pantry?

The "Pantry Report" is a simple report for those using the "pantry" program and includes:

  • People served by age
    • See table titled "Age Group: Individuals (Unique)"
  • Unique (unduplicated or de-duplicated) households and individuals served 
    • See table titled "Served: Households/Individuals (Unique)"
  • Duplicated household and individuals served 
    • See table titled "Served: Households/Individuals (Duplicated)"
      • NOTE: The "households" column of this report would equal the number of visits


See How Do I Use an Agency Report?

If you don't see this report, it can be added in your user permissions. See How Do I Add a User?


The statistics report also includes sections for "Served: Households/Individuals (Unique)" and "Served: Households/Individuals (Duplicated)" and can be run for any program. 

See How Do I Use a Statistics Report?


Where do I find a list of clients?

Reports in Link2Feed include anonymized counts (aggregated data) only. There is no easily accessible client list available in Link2Feed.

For more information about client lists, speak to your network administrator (if you are a pantry) or your account manager (if you are a food bank). 


How can I layer multiple data points?

The "Interactive Household" report allows you to layer/pivot data points. 

See user manual page: How Do I Use an Interactive Household Report? 

See support video: Interactive Household Report


How can I change my age groups in my reports?

Network administrators can change the age breakdowns for the "Statistics Report" sections starting with "Age Group:" using "Data Groups". If a change is made to the '"Data Groups" it will change for all users and organizations in the network.

This will only change the groupings in future reports (not previously run reports).

See How Do I Manage My Data Groups?


How do I find the number of visits? 

Run a "Statistics Report" for the section "Served: Households/Individuals (Duplicated)". The "Households" column in that report is equal to the number of visits

See How Do I Use a Statistics Report?


I'm a network, how do I get a count by agency? 

Run a "Statistics" report and do not select "Aggregate report data across the selected agencies". For each section of the report, you will see a table with each agency listed by row.

See Report Basics

See How Do I Use a Statistics Report?


I'm a network, how do I get a total count for my whole network? 

Run a "Statistics" report and select "Aggregate report data across the selected agencies". For each section of the report, you will see a table with one row labelled "Network".

See Report Basics

See How Do I Use a Statistics Report?


How do I run a report by county?

Run a "Statistics" report and select the counties you want to report on under the "Or the following county" section. 

This will filter data based on the organizations within those counties, not the clients within those counties. 

See How Do I Use a Statistics Report?


How do I get a unique count of children served?

Run a "Statistics Report" for the section "Age Group: Individuals (Unique)". The section for children is 0-18.  

See How Do I Use a Statistics Report?


How do I find the unique number of African Americans/Hispanics served?

Run a "Statistics Report" for the section "Ethnicity: Individuals (Unique)". There is a section for individuals who identified as "Black/African American" or "Hispanic/Latino" only as well as sections for people who identified as "Black/African American + Another ethnicity" or "Hispanic + Another Ethnicity."

To find the total number of people identifying as "Hispanic" you would need to add "Hispanic/Latino" and "Hispanic + Another Ethnicity" together.

To find the total number of people identifying as "African America" you would need to add Black/African American" and "Black/African American + Another ethnicity" together.

See How Do I Use a Statistics Report?


How do I find how individuals who accessed Agency X also accessed Agency Y?

Run a "Visits to Other Agencies" report to see the number of individuals attending each different agency and multiple agencies.

See How Do I Use a Visits to Agencies Report?


Where do I find the number of first time (new) households? 

Run a "Statistics Report" for the section "Households: New vs. Existing (Unique)" and "Individuals: New vs. Existing (Unique)". 

  • The Households section will take the first visit recorded in the household as the first visit
  • The Individuals section will use the "First Food Bank Visit" field as the first visit. If not applicable, it will take the first visit recorded for that individual

The "New" column is the number of households/individuals who visited for the first time during the reporting period.

See How Do I Use a Statistics Report?


Why do some sections of the Statistics Report not include anonymous?

The following sections of the Statistics report do not contain details for anonymous:

  • Any subsection with ":Client" because the ":Client" isn't designated in an anonymous visit
  • Any subsection with ":Partner" because the ":Partner" isn't designated in an anonymous visit
  • The subsection "Visits: Vouchers Issued" and "Visits: Vouchers Spent" because these vouchers aren't tracked with anonymous visits

Anonymous is not explicitly labelled, but is counted in the columns under the subsections for "Visits: Provided Food", 'Visits: Provided Items", "Visits: Provisions", "Visits: Quantity of Food", "Visits: Referred To" and "Visits: Visit Reason" because all of these sections are tracked at the visit level.