If you receive an urgent message, a notification will appear on your screen once you have logged in. You will not be able to access any features within the system unless you acknowledge they have read the message.
To do this, click on "Inbox"
to go to your Message inbox.
The urgent message will be in dark red font. Click on the dark blue "folder"
to read the urgent message.
Once you have read the message, it's important to click on "Acknowledge This Message"
to confirm you have read the message.
NOTE: It is not sufficient to just open the urgent message. You must click on the folder icon and then "Acknowledge This Message" to be able to regain access to the system.
Once this has been done, you will be redirected to the Messages Inbox, where you can access any other section in the system and are free to use it as you need to.