WHAT TO INCLUDE IN THE BODY OF YOUR TICKET
Although certain details may be obvious, it's important to be as detailed as possible. this saves the support team from spending time to ask you questions for further clarification. Link2Feed needs to know how to replicate the issue you're having in order to identify it and look into repairing it. Please include the following (if applicable):
the name of your organization/network
the name and email address of the user experiencing issues, if not yourself
if this is something that did not occur recently, or has occurred recently and previously, include the time period of when it did happen
include the URL of what page you're referring to
this should include the entire screen, including the URL (website link), web browser, user and client information (if applicable)
specify the web browser you (or the user who experienced the issue) is using; Google Chrome, Mozilla Firefox, Internet Explorer
If you have an inquiry about client intake, include examples; don't hesitate to include more than one example.
the organization you were logged into when experiencing the issue
the client ID number and name of the profile you were in
the tab of the client profile you experienced the issue on
If you have an inquiry about the report, include the criteria of the report you ran.
If you have a feature request
include what you need, NOT what you want changed in the system that you think will satisfy your need. It's possible there's an existing solution in the system.
include the reason for your need and why it's important for your processes