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Kids Cafe

This section lists known issues in the Kids Cafe application.

Issue

Description

Areas Affected

Status

Released

Issue

Description

Areas Affected

Status

Released

Version Rollout Issues

The following issues have been identified after the update released on August 23, 2021:

  • Agency Managers & Network Managers no longer able to access Lists or Settings

 

Closed

Aug 26, 2021

Issues for Offline Users

A few issues were found in internal testing for using KC offline. This includes syncing and having trouble ending the meal service.

Offline Users

In Progress

 

Serving More Meals Than Received

Some sites are experiencing issues where they’re able to serve more meals than the amount they said they received.

Meal Service

Closed

May 13, 2021

Error Log

The closure calendar isn’t working correctly. The error log isn’t recognizing the closures and is still creating error log entries

Closure Calendar, Error Log

Closed

Apr 30, 2021

Reimbursement Report

Network Meal Service Log & Participant Export Not Matching

Network Level Meal Service Log

Closed

Mar 12, 2021

Users List

An export of all active and inactive users is now available. https://link2feed.atlassian.net/wiki/spaces/LKCUM/pages/2260402268

Users

Closed

Feb 12, 2021

Organizations Export

Export of organizations now includes the [Child-School Year] and [Child-Summer] programs in the Programs column. 

Organizations Export

Closed

Nov 13, 2020 

Anonymous Point of Service

When using the Anonymous Point of Service option, users will no longer see the option to add participants.  

Meal Services

Closed

Nov 13, 2020 

Date of Birth Setting

Food banks can now customize participant profiles by choosing not to track date of birth. See Network Settings and Agency Settings

Network & Agency Settings

Closed

Sep 4, 2020 

Point of Service Options

Food banks can now customize whether or not to track their summer or school year programs using participant information or recording them anonymously. This is not customizable by agency (all agencies have to track their programs using the same point of service option)

Network Settings

Closed

Aug 24, 2020 

Network Meal Service Log

The network meal service is consistently only filtering to one page no matter what date range is selected

Network Meal Service Log

Closed

Aug 6, 2020 

Error Log Feature

The rule for the default meal type that will be selected is if the current time is within the start/end time of a meal type's meal service, the system will automatically take that meal type. Otherwise, it will take the meal type closest to the current time

Error Log

Closed

Jul 31, 2020 

Meals Per Click

This feature is ONLY available for Emergency Meal Services. You can set up how many meals should be delivered every time you click on the “+” icon to deliver a meal. Emergency Meal Services are usually days' worth of food provided at a time. If giving away 3 days' worth of food, you can set "Meals per Click" to be 3 to make it easier for users to track. 

See How Do I Start a New Emergency Meal Service? for updated instructions.

Emergency Meal Services

Closed

Jul 24, 2020 

Error Log Feature

Hours operation are now required when using the error log feature. Users will not be able to select a meal type for an agency and save their changes without also entering the start and end time for that meal type.

Agency Settings

Closed

Jul 24, 2020 

Dashboard Stats

Users can view live stats of meals served that day. See How Do I Enable the Dashboard Feature?

Dashboard

Closed

Jul 24, 2020 

Mobile Responsiveness

When using a mobile device to record meal services, it will be easier to expand to view the participant's information without recording a meal/attendance.

Meal Services

Closed

Jul 24, 2020 

Error Log Closure Calendar

When using the Error Log feature, a closure calendar will be available to block off dates when a site will be closed, but hours of operation have been scheduled that it is usually open (e.g. holiday).

Error Log

Closed

Jun 29, 2020 

Restricting Adding Participants

A new setting has been created at the agency level called “restrict access to add new participants”. When enabled, this setting with restrict all users without the Network Administrator role from adding a participant on the Participants list and during a meal service.

Adding Participants

Closed

Jun 29, 2020 

Network Level Participant List

See How Do I View My Network Participant List? for this new feature

Network Administrators

Closed

Jun 14, 2020 

Updated Hours of Operation Not Saving Correctly

When updating preset hours of operation using the error log feature, it will save correctly on the front end, but the back end is still checking the original hours set.

Error Log Users

Closed



Network Level Meal Service Log Error When Filtering by Meal Type

When filtering by meal type, the network meal service log does not display a list of all sites

Network Level Meal Service Log

Closed



Cannot Add Notes in Emergency Meal Service

While in an emergency meal service, users cannot see the "Notes" section to add notes during the meal service. 

Emergency Meal Service 

Closed

Jun 11, 2020 

Editing Emergency Meal Services

The following fields are not visible when editing an emergency meal service:

  • Meals Available from the Previous Day

Emergency Meal Service 

Closed



Cannot Add Menu Items in Emergency Meal Service

If the food received doesn't match the planned menu, users are having issues entering that specific menu and starting the meal service

Emergency Meal Service 

Closed

May 28, 2020 

Editing Emergency Meal Services

The following fields are not visible when editing an emergency meal service:

  • Damaged Meals

  • Additional Children Requesting meals

  • Eligible Carryover Meals

Emergency Meal Service 

Closed

May 21, 2020 

Network Meal Service Log

The meal services were not displaying on the network meal service log and an error popped up. This has been resolved

Network Administrators

Closed

Apr 24, 2020 

Setting Up Emergency Meal Services

Our development team is experiencing issues setting up the new Emergency Meal Program for existing sites. 

Emergency Meal Service 

Closed

Apr 24, 2020 

Updating Meal Services

When updating details in the Emergency meal service program, the "Update Meal Service" button doesn't work. 

Emergency Meal Service

Closed

Apr 24, 2020 

Application Error

Our hosting provider had an outage issue around 9:00am ET/ 8:00am CT. Any errors experienced during that time would have been related to that. 

All users

Closed

Apr 21, 2020

Starting Meal Services Too Early

There was an issue where users were able to start a meal service early if within the time period of a deactivated meal type. This has been resolved. The system will only consider hours of operation of active meal types

Error Log Users

Closed

Feb 27, 2020 

Submitting Support Tickets

Regional users can now submit support tickets

Regional Users

Closed

Jan 31, 2020 

Timezone Notification

If the time zone set within the organization's settings is different from the time zone set on the user's computer, a notification will appear notifying the user that they are different and may cause the meal service to end earlier than expected

User recording meal services

Closed

Jan 1, 2020 

Portal Announcements

All urgent portal announcements posted in the system will automatically send an email to users that have the Network Administrator role

Network Administrators

Closed

Nov 8, 2019 



If an issue you or your site(s) are experiencing is not listed, please submit a support ticket and one of our representatives will be able to help you.