How Do I Start a New Emergency Meal Service Using the Error Log Feature?

Network Admin

If you're a Network Administrator logged into the network organization, you will have to toggle to the agency you want to start a meal service for. 

Click on the hierarchy symbol on the top right of the page. A dropdown list will appear of your sites. Click on the site you want to create a meal service for. From there, you will see the button available for the meal service that site offers. 

You'll want to create a new emergency meal service at the time your meal service is about to begin, NOT the time you received the food.

User Permissions

Network Administrators can start the meal service at any time. Agency Managers and below can't start the meal service before - it has to be between the start time and end time set in the Agency Settings.

Option 1

Click on "Emergency - Start a new Meal Service" on your Dashboard.


If you get an error like the one below, it means that you will need to review your agency settings because you're trying to start a meal service outside of the days and times you've set. 

Number of meals from previous day: how many meals are being used in this service that were meant for a previous service *Optional setting that may not be in all portals

Number of meals received: how many meals were obtained for this service *Optional setting that may not be in all portals

Do the meals match the planned Menu?: are the meals received those that were expected

  • If it doesn't match, you will be asked to type details about the exact meal received

Temperature of Meals Received: The temperature of the meals when it arrived (must be less than 200) *Optional setting that may not be in all portals

Temperature of Milk Received: The temperature of the milk when it arrived (must be less than 99) *Optional setting that may not be in all portals

Date: this is the date of the meal service. Only a network administrator or network manager can record a meal service for a date in the past

Time received: The time were the meals received (default to the current time) *Optional setting that may not be in all portals

Time meal service will end: this will be greyed out and set to the end time of the meal type set up in the Agency Settings that is closest to the current time

Meal Type: select any that apply

Meal Style: check all that apply to the style of meal being served. *Optional setting that may not be in all portals

Administrators can edit meal styles under the Lists section. 

Signature: signature of program distributor starting the meal service. The user can use their finger (on a touch screen device) or mouse (on a computer) to sign in the "Signature" box.

Click on "Clear"  to redo the signature

The "Signed By" section will automatically be the name of the user logged in. The date will automatically be today's date. 

Click on "Start Meal Service" to start the meal service.


The following page will show a confirmation that the meal service has been created. 


If you have entered an end time, a countdown clock will be at the top of the page counting down until the end of the Meal Service.

First Meal - Child: represents how many children got at least one meal

Second Meal- Child: only used after all children have gotten first meals

Third Meal - Child: only used after all children have gotten second meals

Meal-Program Adult: counting how many adults were served meals who are part of the program

Meal- Non Program Adult: counting how many adults were served meals who are not part of the program

Feel free to enter notes or commends applicable to the particular meal service. There is a 70 character limit.

Click on "End Meal Service"  to end the meal service. 

A notification will appear asking if you're sure you want to end the meal service for every user who is currently accessing it. Every other user who is currently accessing this service will also have this notification pop up on their screen. Click OK.

A confirmation will appear letting you know that the meal service has ended. Click OK.

Changing Settings

If you change agency settings while a meal service is in progress, you risk encountering an error while ending that meal service. The system expects the same options while starting the meal service to be available when ending it. 


The above screen will display a summary of your meal service details. 

Click on "Return to Summer Meal Services"  to be taken back to the Summer Meal Services log.

If you create hours of operation for Summer and a meal service isn’t completed during those times, the system will create regular, non-emergency summer meal services in error log.