Support Updates
See https://www.link2feed.com/link2feed-webinar-schedule/ for upcoming webinars!
CNCT
This section lists known issues/updates in the CNCT application.
Log4j | Link2Feed is aware of the recent Log4j vulnerability. Upon evaluation, we have determined that there is no impact to our product and Link2Feed customers are not at risk. We will continue to actively monitor the situation. If you have additional questions or concerns, please reach out to our Support Team. | None | Info | 12/17/2021 |
Duplicates | When merging CNCT profiles with profiles already in the system, the client ID number isn’t updating in the client’s CNCT account | Duplicates | Closed | Mar 12, 2021 |
Consent | When merging client duplicates where the CNCT profile is the one being discarded, the consent the client agreed to in CNCT is not being moved over to the maintained profile. | Duplicates | Closed | Mar 12, 2021 |
Users List | An export of all active and inactive users is now available. https://link2feed.atlassian.net/wiki/spaces/CNCT/pages/2260435112 | Users | Closed | Feb 12, 2021 |
Autocomplete Issues | When the user has address autocomplete enabled and another language is used when completing CNCT, the screen blanks out when the user gets to the address section. This has ben resolved. | CNCT Profiles | Closed | Jan 15, 2021 |
CNCT Timeout | The CNCT site had the same inactivity timeout as the Link2Feed intake system, 20 minutes. This has now been extended to 60 minutes. | CNCT Profiles | Closed | Dec 10, 2020 |
Household Members Created in CNCT Being Duplicated | When updating profiles in CNCT, household members are duplicated with the updated information. | CNCT Profiles | Closed | Dec 17, 2020 |
Issues with Clients Creating Profiles | Due to an ongoing outage with one of our service providers, clients are having trouble creating profiles and logging into CNCT. | US CNCT Clients | Closed | Nov 25, 2020 |
If an issue you or your site(s) are experiencing is not listed, please submit a support ticket and one of our representatives will be able to help you.